18 Tips for Avoiding Negative eBay Feedback
Wednesday November 5, 2008
eBay's feedback system has undergone some major changes this past year. However, it still remains the most important part of a seller's reputation management toolbox. An eBay seller's feedback rating -- both the overall positive/negative ratio and the detailed seller ratings (DSRs) -- is instrumental in turning shoppers into buyers. A high positive feedback score gives buyers the trust they need to do business with you.
With that in mind, here are 18 tips for avoiding negative feedback on eBay. The article is broken down into three major sections:
- What to do before a transaction is made to increase the chances of a positive feedback.
- What to do when a sale is made to ensure your buyer is a happy, positive-feedback-leaving customer.
- What to do if you get a negative feedback. It's not the end of the world, and in some cases, you may be able to get the negative feedback reversed.
Comments
Your tips #10, #11, #13, and #14 aren’t necessarily good advice.
10) People don’t like being asked for feedback. I don’t like it as a seller and reading the forums buyers don’t like it either.
11) This may help you avoid a negative but should we really be letting people who disrupt our auctions, cost us sales, cost us fees, and have the power to destroy our business off the hook so easily just because they changed their mind? eBay has a long drawn out process to get negatives removed in cases like these and it works 60% of the time if you are persistent.
13) I’ve always been and always will be a feedback last seller. Your reasoning is exactly why I’m like that, but buyers don’t necessarily like this. There are numerous posts on the eBay forums with buyers complaining that sellers are being unfair or retaliatory by not leaving them their deserved positive feedbacks immediately. There are even petitions online saying sellers should be kicked off eBay or forced to give positives at payment. I’ve seen many negatives and neutrals just because of this. eBay also now recommends sellers leave positive feedback at payment.
14) This may or may not help. It is also an admission that the seller is wrong in whatever it is that the buyer might be having an issue with. In today’s environment being wrong in any way can easily earn non-positive feedback regardless of what you do to fix it. I’ve seen people who refund overcharges in S&H get negatives simply because they gave an unannounced refund. This can also encourage future buying behavior to become extortionary in nature. If the seller has made a mistake then by all means correct it as soon as possible but don’t create problems or create the perception of them where there aren’t any.
(I got got in your spam filter the first time so I’ll try again)
Your tips #10, #11, #13, and #14 aren’t necessarily good advice.
10) People don’t like being asked for feedback. I don’t like it as a seller and reading the forums buyers don’t like it either.
11) This may help you avoid a negative but should we really be letting people who disrupt our auctions, cost us sales, cost us fees, and have the power to destroy our business off the hook so easily just because they changed their mind? eBay has a long drawn out process to get negatives removed in cases like these and it works 60% of the time if you are persistent.
13) I’ve always been and always will be a feedback last seller. Your reasoning is exactly why I’m like that, but buyers don’t necessarily like this. There are numerous posts on the eBay forums with buyers complaining that sellers are being unfair or retaliatory by not leaving them their deserved positive feedbacks immediately. There are even petitions online saying sellers should be kicked off eBay or forced to give positives at payment. I’ve seen many negatives and neutrals just because of this. eBay also now recommends sellers leave positive feedback at payment.
14) This may or may not help. It is also an admission that the seller is wrong in whatever it is that the buyer might be having an issue with. In today’s environment being wrong in any way can easily earn non-positive feedback regardless of what you do to fix it. I’ve seen people who refund overcharges in S&H get negatives simply because they gave an unannounced refund. This can also encourage future buying behavior to become extortionary in nature. If the seller has made a mistake then by all means correct it as soon as possible but don’t create problems or create the perception of them where there aren’t any.
odkbrkvmrvokztjmwell, hi admin adn people nice forum indeed. how’s life? hope it’s introduce branch